Privacy Policy for WhatsApp Cloud API

At Aizah's Salon and Spa, we are committed to protecting the privacy and security of our clients.

This policy outlines how we collect, use, and safeguard personal information when you interact

with us through the WhatsApp Cloud API.

1. Information Collection

When you interact with us through our WhatsApp channel, we may collect the following types of

information:

• Contact Information: Your name, phone number, and email address.

• Message Data: The content of your WhatsApp conversations with us, including text

messages, images, and documents shared during the interaction.

• Usage Data: Device type, connection information, and interaction timestamps

associated with your messages.

2. Purpose of Data Use

We process your personal information for the following purposes:

• Customer Inquiries: To initiate and respond to questions about our salon services.

• Transactional Updates: To send booking confirmations, appointment reminders, follow-

ups, and service updates.

• Marketing Communications: To send personalized promotional offers and updates

about our services. Marketing messages are only sent with your explicit opt-in consent.

3. Third-Party Data Sharing (Meta)

We use the WhatsApp Business API, powered by Meta Platforms, Inc., to send and receive

messages. In connection with this:

• API Infrastructure: All messages are sent and received through Meta's WhatsApp

Cloud API infrastructure.

• Data Routing: Your messages are securely routed through Meta's servers to be

delivered to our business systems.

• Meta's Usage: Meta may use interaction data to provide, maintain, and improve the

WhatsApp service in accordance with Meta's Business Messaging Privacy Guidelines.

We do not control Meta's data practices. For more information, please refer to Meta's

Privacy Policy at https://www.facebook.com/privacy/policy/.

4. Opt-In and Consent

We obtain explicit consent from clients before sending WhatsApp messages. Consent may be

provided through:

• Submitting a contact or booking form on our website.

• Initiating a conversation with us directly on WhatsApp.

• Verbally agreeing to receive WhatsApp communications when visiting our salon.

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By opting in, you agree to receive messages related to your bookings, inquiries, and — where

applicable — promotional communications from Aizah's Salon and Spa.

5. User Rights and Data Retention

• Data Retention: We retain conversation history for up to 90 days, after which it is

securely deleted from our systems.

• Opt-Out: You may revoke consent and opt out of receiving WhatsApp messages at any

time by replying "STOP" to any of our messages or by contacting us directly.

• Data Rights: You have the right to request access to, correction of, or deletion of your

personal data held by us. To exercise these rights, please reach out using the contact

details below.

6. Security Measures

We take the security of your information seriously:

• Encryption: All WhatsApp communications are protected by end-to-end encryption

using the Signal Protocol, ensuring only you and our salon can read message content.

• Authorized Access Only: Access to client data is strictly limited to authorized

personnel within our business and is used solely for the purposes outlined in this policy.

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data,

please contact us:

Contact Number: (281)-486-4400

Email: Aizahs.Salon@Gmail.com

By using our WhatsApp communication services, you acknowledge and accept the terms outlined in this

policy.